Job Description

Description
Welcome to the role of Executive Housekeeper! You will be responsible for ensuring that our hotel's housekeeping services are delivered to the highest standards, while also managing all staff in the housekeeping department. You will be the first point of contact for guests and staff, and will be in charge of ensuring that the housekeeping team is meeting all guest expectations and adhering to all hotel policies and procedures. You will also be responsible for overseeing the day-to-day operations of the housekeeping department, including scheduling, training, and monitoring performance. We are looking for a highly organized, customer-oriented professional who is committed to providing an exceptional experience for our guests. If you are up for the challenge and ready to join our team, we look forward to having you on board!
Job Responsibilities
Oversee and coordinate all housekeeping operations of the hotel
Supervise and train all housekeeping personnel
Develop daily work schedules for housekeeping staff
Monitor staff performance and take corrective action when needed
Ensure that all areas of the hotel are kept clean and tidy
Make sure that all guest rooms are cleaned and maintained according to hotel standards
Ensure that all supplies and equipment are in adequate supply
Check and inspect rooms to ensure all guest requests are met
Manage inventory of housekeeping supplies and materials
Follow health and safety regulations
Respond to guest complaints and requests in a timely manner
Oversee guest room turn-downs and deep cleaning services
Requirements
Bachelor’s degree in hospitality or related field preferred
5+ years of experience in hotel housekeeping, preferably at a supervisory level
Excellent communication and organizational skills
Ability to manage and motivate large teams
Ability to work independently and as part of a team
Knowledge of safety and sanitation regulations
Knowledge of laundry and linen procedures
Ability to prioritize tasks and delegate responsibilities
Ability to identify and handle guest requests
Ability to interact with guests in a professional manner
Ability to analyze and resolve problems quickly

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Executive Housekeeper Job at Homecourt Hospitality Management, Wilmington, NC

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